The same agent, wherever your customers are.
A conversation that starts on the phone can finish on WhatsApp, and the email that follows it is sent before anyone hangs up. One agent, one set of instructions, one memory of the customer — across every channel.
Voice calls
Native · inbound and outbound on your own numbers
- Answers and dials — inbound on your numbers, outbound from campaigns, triggers and callbacks.
- Your carrier — Twilio, Plivo, Exotel, Vonage, Telnyx, VoBiz, Cloudonix, Asterisk or Genesys.
- Natural speech — realtime speech-to-speech, or your choice of speech recognition, language model and voice.
- Voicemail handled — detects an answering machine on outbound calls and leaves your message, or hangs up.
- Hands off to a person — transfers the live call on carriers that support it.
- Calling hours and pace — only dials when you allow it, as many at once as your plan carries.
- Recorded and transcribed — every call, with the outcome and each action the agent took.
Native · WhatsApp Business numbers
- Conversations — customers message your WhatsApp Business number and the agent answers, with your knowledge and your tools.
- Follow-ups after a call — the confirmation, the link or the details, sent while the caller is still on the line.
- Scheduled messages — "remind me the morning before" is sent the morning before.
- One address for every number — connect as many WhatsApp numbers as you run; one webhook serves them all.
SMS
Through the Twilio account you connect
- Texts during and after a conversation — confirmations, links, addresses and reference numbers.
- From your own sender — sent on your Twilio account, so numbers, sender IDs and delivery reports stay yours.
- In any conversation — on a call, in a WhatsApp chat or on your website, whenever the person asks for it in writing.
Through Gmail, Outlook or Resend
- The follow-up that was promised — the brochure, the quote, the summary, sent as soon as the caller asks.
- From your address — your domain and your sender reputation, not a no-reply from somebody else's.
- Reads as well as writes — with Gmail or Outlook connected, the agent can look up the thread it is following up on.
Web chat
Native · a snippet on your website
- One line to embed — paste the snippet and the agent answers on your site.
- Same knowledge, same tools — the answers match what the phone agent says.
- Reported like calls — each conversation is scored and sent to your systems when it ends.
The customer is known, whichever way they reach you.
Voice OS keeps what it learns about a person against their phone number. Someone who called on Monday and messages on WhatsApp on Wednesday is greeted by name, and the agent knows what they booked.
Priya Shah · +91 98••• ••210
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Pick the channels. We'll connect them with you.
Bring your numbers, your WhatsApp Business account and your inbox — the agent works through them, not around them.