Customer support
The answer, at any hour, on any channel.
The agent answers from your own documents, prices and policies — on the phone, on WhatsApp and in your website chat. It knows returning customers, looks up their order, and hands the ones that need a person to your team with everything already written down.
What the agent does
First line, handled properly.
Answers from your knowledge
From the documents you upload — and says so when it doesn't know, rather than inventing an answer.
Looks things up
The order in Shopify, the subscription in Chargebee, the account in your own system.
Hands off well
Transfers the call to a person, or opens the ticket in Freshdesk or Intercom with the summary.
Follows up
Sends the link, the steps or the reference number on WhatsApp, SMS or email.
A typical workflow
Every call answered, only the right ones escalated.
Inbound call→ Recognise the customer→ Answer from knowledge base→ Open a ticket→ Text the reference
WhatsApp message→ Answer→ Alert the team in Slack
Channels
VoiceWhatsAppWeb chatSMSEmail
Connects to
FreshdeskIntercomShopifyWooCommerceChargebeeSlackNotionGoogle Drive
What you see · every conversation
Today126
Answered118
Avg quality88
Order status · answered on WhatsAppresolved
Refund request · ticket openedFreshdesk
Billing change · transferredto a person
Illustration — transcripts, outcomes and a quality score on each.